Forever Global Enterprises
ACN 648 418 437
Last Updated: [Insert Date]
At Forever Global Enterprises, we are committed to providing high-quality, authentic products and excellent customer service. This Refund & Returns Policy outlines your rights and our obligations in accordance with Australian Consumer Law.
1. Change of Mind Returns
We understand that sometimes you may change your mind.
We accept change-of-mind returns under the following conditions:
- Return request must be made within 14 days of delivery
- Item must be unworn, unused, and in original condition
- Original box and packaging must be intact and undamaged
- All tags and accessories must be included
- Proof of purchase must be provided
Customers are responsible for return shipping costs for change-of-mind returns.
Once we receive and inspect the item, we will issue:
- A store credit, or
- A refund to the original payment method (excluding original shipping fees)
2. Faulty or Incorrect Items
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:
- Is faulty or defective
- Is significantly different from the description
- Is not of acceptable quality
- Is not fit for its intended purpose
If you receive a faulty or incorrect item:
- Contact us within 7 days of receiving your order
- Provide clear photos of the issue
- Include your order number
If approved, we will cover return shipping costs and provide:
- A replacement (if available), or
- A full refund
3. Non-Returnable Items
For hygiene and authenticity reasons, we do not accept returns if:
- Shoes have been worn outdoors
- The original box is damaged, taped, or used as a shipping box
- The item is returned in a different condition
- The item is marked as final sale
We reserve the right to refuse returns that do not meet our policy conditions.
4. Return Process
To initiate a return:
- Email us at [Insert Email Address]
- Provide your order number
- Explain the reason for return
- Wait for return approval instructions
Do not send items back without prior approval.
Once approved, return instructions and the return address will be provided.
5. Refund Processing Time
Once we receive your returned item:
- Inspection will be completed within 3–5 business days
- Approved refunds will be processed within 5–10 business days
- Refund timing may vary depending on your bank or payment provider
6. Shipping Costs
- Original shipping costs are non-refundable (unless item is faulty)
- Return shipping costs are the customer’s responsibility (for change-of-mind returns)
- We are not responsible for lost return parcels — we recommend tracked shipping
7. Exchanges
We currently do not guarantee direct exchanges due to limited stock availability.
If you need a different size:
- Return the original item (if eligible)
- Place a new order for the correct size
8. Authenticity Guarantee
All products sold by Forever Global Enterprises are 100% authentic and brand new.
We stand by the quality and authenticity of every item we sell.
9. Contact Information
Forever Global Enterprises
ACN: 648 418 437
Contact Person: Izzy Abeysingha
Phone: 0415 773 066
Email: [Insert Email Address]
If you have any questions regarding returns or refunds, please contact us before sending your item back.